Verizon App Redesign

Challenge

Give Verizon’s 100 million subscribers an on-demand and intuitive way to manage their accounts. 

Process

The app was redesigned to have a human voice, integrated shopping, chatbot, and streamlined account management experience.

Outcome

15.6x increase in mobile conversions

50% increase in overall usage

27% increase in Autopay

17% increase bill pay via app

#1 in mobile provider apps 

IMG_2151_iphone7plussilver_portrait.png
IMG_2148_iphone7plussilver_portrait.png
3C55A6D0-8C79-4A61-B730-93665850FCDB_iphone7plussilver_portrait.png
C97DF71F-EB09-49E3-A053-5343D1E72B43_iphone7plussilver_portrait.png
AB30F2AD-6773-413E-8EEA-7C11D1F5763B_iphone7plussilver_portrait.png
F41AB125-6A49-485A-98C4-022CD5DD1E86_iphone7plussilver_portrait.png
C97DF71F-EB09-49E3-A053-5343D1E72B43_iphone7plussilver_portrait.png
IMG_2557_iphone7plussilver_portrait.png
IMG_2561_iphone7plussilver_portrait.png
IMG_2555_iphone7plussilver_portrait.png
IMG_2564_iphone7plussilver_portrait.png
IMG_2559_iphone7plussilver_portrait.png